FAQ | Australian Sandalwood Essential Oils - New Mountain Merchants


How long does each Sandalwood Mosquito Stick burn for?

Each 3 hour Sandalwood Mosquito Stick is designed to burn for 3 hours in the wind. However, in most patio areas the stick will burn for up to 4 hours. Each 6 hour Sandalwood Mosquito Stick will burn for approximately 6 hours.


How many Sandalwood Mosquito Sticks are required to cover a given area?

Place the sticks 3 metres apart.


Can the Sandalwood Mosquito Sticks be used indoors?

This is a very difficult question to answer. The primary reason for labelling 'not for indoor use' is an APVMA (Australian Pesticide and Veterinary Medicine Authority – formerly NRA) requirement for all insect repellents. As most of the burning insect repellents are chemically enhanced the APVMA quite rightly are concerned about them being used indoors. Unfortunately we fall under this regulation. The irony is that if we sold them as a scented incense stick, rather than a mosquito stick, then there is no requirement to label 'not for indoor use'. All of the ingredients we use are from natural products, but the regulations bring us into the insect repelling arenas and therefore we must follow the rules.


Is the sandalwood used in this product a sustainable resource?

Yes it is. New Mountain Sandalwood Mosquito Sticks are made from deadwood collected from the desert areas of Western Australia. No trees are cut down to manufacture the sticks and even the collector of deadwood is carefully monitored to ensure that the wood is not collected quicker than it naturally dies. 


What else is in the Sandalwood Mosquito Sticks beside sandalwood?
A blend of natural, essential oils.


What makes New Mountain Sandalwood Mosquito Sticks more effective than other products?

We use 100% Sandalwood and it is the most expensive wood in the world. The natural occurring smoke from the burning of Sandalwood repels mosquitos and significantly helps reduce contact with mosquitoes. There are no additives and they are portable.


How exactly does the Sandalwood Mosquito Stick work?

Fifteen minutes before you are going outside, light the required amount of mosquito sticks in your outdoor area, and place each stick at 3 metres apart. It is essential the sticks are placed at ground level. The sandalwood repellent will create a barrier during this time. If you don't use the sticks in one setting, just extinguish and relight next time, so you are not wasting the product. Our Sandalwood Mosquito Sticks are environmentally friendly and use Western Australian Sandalwood that is sustainable. See video for additional instructions here.


How do I light my Sandalwood Mosquito Sticks?

Great question! Light the tip of your New Mountain Sandalwood Mosquito Repellent stick. It is essential to light the tip of the stick until it is fully flamed and then continue to let the stick flame for 30 - 60 seconds. After this period of time, gently blow out the flame. If you then lightly blow on the tip again you should see a full red ring burning around the perimeter of the stick. This ensures that stick is fully lit and the repellent is emitting correctly. See video for additional information here.


How do I use my New Mountain Sandalwood Diffuser?

We have 4 different types of Sandalwood Diffusers to suit your lifestyle needs that can enhance the mosquito repellent. The Sandalwood Diffuser works by helping to spread the repellent evenly. It also gives added protection for children and pets as they are unable to touch the hot tip of the mosquito repellent. The Diffusers are not hot to touch. They are durable and sturdy and will hold one stick/coil at a time. Easily transferable to be placed anywhere at ground level in your outdoor area.

See our Diffuser range to select the product that is best for you, Our 3 hour and Tall diffusers are most convenient for your backyard. Our Portable Diffuser is best for out of the home when you are camping, fishing, hiking or on a picnic! The Coil Diffuser can be used in and out of the home.


Why do most citronella products smell terrible and don't seem to work?

These products use the accelerant called hydrocarbon as this helps the citronella oil to burn. It is the hydrocarbon that gives the products the harsh smell. Our product is 100% natural with no additives.


What exactly is DEET and how it can affect people?

DEET is a chemical used in many repellents on the market. It should not be applied to babies and toddlers or used by pregnant women. DEET should not be continuously applied to the skin.


How effective are New Mountain Sandalwood Mosquito Sticks® when compared to other products that contain DEET? Have you conducted efficacy testing?

We have efficacy testing conducted in Queensland (2005) and USA (2003) which shows the sticks to be a proven deterrent against DEET based personal sprays. See our efficacy data for results.


What would happen if my child or pet should put a Sandalwood Mosquito Stick in their mouth?

Nothing. The taste may not be that good but the sandalwood and essential oils will not do any harm. Give a drink of water to take away the taste.


What else can New Mountain Sandalwood Mosquito Sticks do for me?

Give you and your outdoor area a pleasant, aroma. Sandalwood is also fantastic for its relaxing properties. Why don’t you check out our pure Sandalwood Incense stick range. These smell a treat and using different parts of the sandalwood tree which give different aromas to our incense range.


How did your product come about?

The management team of our sandalwood division identified a need in the marketplace for a natural mosquito repellent that was chemical free and safe around humans and animals. The repellent market is full of products that are chemically based therefore not good for children and babies or products that simply don't work. The natural repellent properties of sandalwood gave us a unique, effective product with a method of delivery that was easy to use.


Other than repelling mosquitoes, what else is sandalwood useful for?

Sandalwood is a therapeutic used to release stress, tension and mild anxiety. The wonderful aroma is great for relaxing. It is a highly prized resource and has been a very valuable Australian commodity since the early 1900s. Australian Sandalwood – santalum spicatum, is one of the most premium species of sandalwood in the world.


How long does shipping take?

All domestic shipping takes approximately 2-8 business days.

For international shipping - Air mail (standard) shipping takes approximately 10-21 business days (minor cities may expect longer times).  Express shipping takes approximately 4-9 business days (minor cities may expect longer times).  Items can be tracked using the express shipping method.


How long until my order is shipped?

All orders are processed and dispatched within 3 business days after payment has been cleared. 


Refunds & Replacements

As per Australian Consumer Law, we are not required to provide replacement or refund if you change your mind. 

If you believe there to be a problem with a product you have ordered, please contact sales@newmountain.com.au to advise us of the problem. 

For more information about Refunds & Replacements you can visit https://www.accc.gov.au/system/files/Refunds%20and%20returns%20poster%20A3.pdf


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