FAQs

Each 3 hour Sandalwood Mosquito Stick is designed to burn for 3 hours in the wind. However, in most patio areas the stick will burn for up to 4 hours. Each 6 hour Sandalwood Mosquito Stick will burn for approximately 6 hours.

Place the sticks 3 metres apart.

This is a very difficult question to answer. The primary reason for labelling 'not for indoor use' is an APVMA (Australian Pesticide and Veterinary Medicine Authority – formerly NRA) requirement for all insect repellents. As most of the burning insect repellents are chemically enhanced the APVMA quite rightly are concerned about them being used indoors. Unfortunately we fall under this regulation. The irony is that if we sold them as a scented incense stick, rather than a mosquito stick, then there is no requirement to label 'not for indoor use'. All of the ingredients we use are from natural products, but the regulations bring us into the insect repelling arenas and therefore we must follow the rules. If you would like to use a natural product inside, we recommend our Premium Wild Western Australian Incense

Yes it is. New Mountain Sandalwood Mosquito Sticks are made from deadwood collected from the desert areas of Western Australia. No trees are cut down to manufacture the sticks and even the collection of deadwood is carefully monitored to ensure that the wood is not collected quicker than it naturally dies. You can read more about the sustainability of our products here

A blend of natural and 100% pure essential oils.

We use 100% Sandalwood and it is the most expensive wood in the world. The natural occurring smoke from the burning of Sandalwood repels mosquitos and significantly helps reduce contact with mosquitoes. There are no additives and they are portable.

Fifteen minutes before you are going outside, light the required amount of mosquito sticks in your outdoor area, and place each stick at 3 metres apart. It is essential the sticks are placed at ground level. The sandalwood repellent will create a barrier during this time. If you don't use the sticks in one setting, just extinguish and relight next time, so you are not wasting the product. Our Sandalwood Mosquito Sticks are environmentally friendly and use Western Australian Sandalwood that is sustainable.

Great question! Light the tip of your New Mountain Sandalwood Mosquito Repellent stick. It is essential to light the tip of the stick until it is fully flamed and then continue to let the stick flame for 30 - 60 seconds. After this period of time, gently blow out the flame. If you then lightly blow on the tip again you should see a full red ring burning around the perimeter of the stick. This ensures that stick is fully lit and the repellent is emitting correctly.

DEET is a chemical used in many repellents on the market. It should not be applied to babies and toddlers or used by pregnant women. DEET should not be continuously applied to the skin.

We have efficacy testing conducted in Queensland (2005) and USA (2003) which shows the sticks to be a proven deterrent against DEET based personal sprays. If interested in reviewing our efficay reports, email sales@newmountain.com.au

Nothing. The taste may not be that good but the sandalwood and essential oils will not do any harm. Give a drink of water to take away the taste.

Give you and your outdoor area a pleasant, aroma. Sandalwood is also fantastic for its relaxing properties. Why don’t you check out our pure Sandalwood Incense stick range. These smell a treat and using different parts of the sandalwood tree which give different aromas to our incense range.

The management team of our sandalwood division identified a need in the marketplace for a natural mosquito repellent that was chemical free and safe around humans and animals. The repellent market is full of products that are chemically based therefore not good for children and babies or products that simply don't work. The natural repellent properties of sandalwood gave us a unique, effective product with a method of delivery that was easy to use.

Sandalwood is a therapeutic used to release stress, tension and mild anxiety. The wonderful aroma is great for relaxing. It is a highly prized resource and has been a very valuable Australian commodity since the early 1900s. Australian Sandalwood – santalum spicatum, is one of the most premium species of sandalwood in the world. You can read about more uses for our Sandalwood Products here

We endeavor too process and dispatch all orders within 3 business days after payment has been cleared. If for some reason there is a delay beyond 3 business days, we will get in touch via email to advise of delays.

Domestic standard post can take approximately 2 - 8 business days depending on your location.

International shipping can take approximately 10 - 21 business days. This timeframe DOES NOT include time to clear customs in your local country.

The cost of shipping varies based on what you are purchasing (the more your order weighs, the greater the cost of shipping).

We recommend adding your potential order to your 'cart' and start the checkout process - this will then allow you to review the cost of shipping.

As per Australian Consumer Law, we are not required to provide replacement or refunds for change of minds.

If you believe there is a problem with the product you have purchased, please email sales@newmountain.com.au with your order number, a brief description and photos of the relevant issue.

If you believe your item is damaged due to the shipping company and you selected a shipping option that includes insurance please follow the same instructions as a above so we cvan launch an investigation with the shipping provider.

Despite every effort to provide accurate images of each product's colour, actual product colours may vary from colours shown on your monitor.

The following products have been discontinued, if we do not have the stock on our website then we have sold out entirely.

- Citronella Mosquito Sticks

- 3HR Sandalwood & Ylang Ylang Packets (still available in bulk packs)

- Portable Diffuser & Refill Mosquito Sticks

- Mosquito Coils & Mosquito Coil Diffuser

- 6 Hour Diffuser

- 3 Hour Diffuser

- Sandalwood Seed Oil

- Face & Body Oil

If you are interested in purchasing quantities over 10kg, please email sales@newmountain.com.au with what you are after & your location - we can provide a quote, including shipping.

If you are interested in becoming a stockist or purchasing wholesale quantities, please email us at sales@newmountain.com.au with some information about your business and what products you are interested in and we will provide further information.