Information for US customers

30^th September 2025

 Notice: shipping for website orders to USA ceased until further notice. 

Due to Donald Trumps US executive order 14324, we have decided to cease dispatch to the USA. To ensure compliance with the new Customs and Border Protection (CBP) requirements and ensure goods are cleared successfully, tariffs need to be individually added to the cost of all New Mountain Merchant products and paid prior to the goods being shipped when shipping through Australia Post. This has added a lot of administration and accounting time that a small company, like New Mountain, do not have the capacity to uphold for individual items or small shipments.

This has not been an easy decision as we have been servicing the USA for more than two decades and always try to ensure our loyal customers can get our products. We will be working closely with wholesalers in the USA to ensure products can be sourced locally. 

We apologise for any inconvenience this has caused, and we hope to resume dispatch again. For now, please contact the below USA stores that can ship locally. If you know if any stores that are interested in becoming a wholesaler, please email ask them to email sales@newmountian.com.au and we can discuss setting them up as a wholesaler. 

Sensia

327 Carpenters Lane

Cape May, NJ 08204

609-884-9840 (local)

800-777-8027 (toll free)

609-884-6407 (fax)

customerservice@sensia.com

https://sensia.com/new-mountain-merchants/

The World Makes Scents

https://theworldmakesscents.com/collections

 

The Northwest School of Aromatic Medicine

& Higher Mind Incense

www.aromaticmedicineschool.com

 

Thank you for your support, we will work hard to find ways to ensure our products are available in the USA.