Shipping Information

15th of April 2020 - Current Shipping Information:

Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.

Delays will mean:

  • The delivery time for Perth and Brisbane may increase by up to five days
  • The delivery time for North Queensland may increase by up to seven days
  • The delivery times for Tasmania may increase by three days

Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.

Australia Post expects major international delivery delays due to flight cancellations and government restrictions because of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible.

 

Please note standard shipping for international deliveries to all countries has been temporarily suspended until further notice.

 

You may have noticed a reduction in some of our product prices, we are now offering bulk packs and heavier items. The cost of shipping to your delivery address is the cost of Australia Post delivery, or in heavier orders TNT, Fasta Couriers or DHL. If you prefer a particular shipping method please contact us on email sales@newmountain.com.au

Western Australian customers are welcome to collect from Canning Vale 6155 by using the discount code: COLLECT for free shipping and you will be notified when your order is ready for collection. 

Domestic Shipping

Standard Shipping

$9.95 for orders 0 - 1.2kg

$11.95 for orders 1.3kg - 2kg

$12.95 for orders 2.1kg - 3kg

$14.95 for orders 3.1kg - 4kg

$19.95 for orders 4.1kg - 5kg

$24.95 for orders 5.1kg - 6kg 

$34.95 for orders 6.1kg - 7.9kg

For all orders 8kgs and over - we will look for the most competitive shipping prices for you. You will be contacted by our office to advise of the most cost effective shipping options.

Standard shipping takes approximately 4-9* business days.

 

Express Shipping

$39.95 for orders 0 - 3kg

$49.95 for orders 3.1kg - 5kg

$79.95 for orders 5.1kg - 7.9kg

Express shipping takes approximately 2-8* business days.

 

International Shipping

18th of May 2020 - Current Shipping Information:

Unfortunately due to the current global pandemic, there are major disruptions impacting all inbound and outbound items.

We have been advised to expect delays of up to 4 weeks on top of normal delivery time frames due to flight cancellations and government restrictions because of COVID-19.

You can read the full memo from our shipping provider here:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

 

International shipping costs are dependent on parcel weights and the country the parcel is being sent too. The correct shipping rate for your goods will be calculated at the checkout. 

 

As of 3rd of April, Standard Shipping is temporarily unavailable.

Standard Shipping

Orders under 2kg, starting from $12.95

Orders between 2kg - 5kg, starting from $14.95

Orders between 5kg – 8kg,  starting from $24.95

 

Express Shipping

Orders under 2kg, starting from $14.95

Orders between 2kg - 5kg, starting from $19.95

Orders between 5kg – 7.9kg, starting from $79.95

For all orders 8kgs and over - we will look for the most competitive shipping prices for you. You will be contacted by our office to advise of the most cost effective shipping options.

Please note, packages sent via international standard shipping cannot be tracked and therefore will not be replaced if lost or stolen. If you wish the items to be insured then please chose the Express shipping option. 

Air mail (standard) shipping takes approximately 10-21* business days (minor cities may expect longer times).

Express shipping takes approximately 4-9* business days (minor cities may expect longer times).

 

Dispatch

All orders are processed and dispatched by the next business day after payment has been cleared.

 

Disclaimer

Please note: International countries may have different importing customs. New Mountain Merchants are not liable for any goods that are confiscated on importation. It is the responsibility of the customer to check shipping restrictions. 

New Mountain Merchants do not take responsibility for lost or stolen items. If you would like your items to be insured, please email us and we can organise for them to be couriered.

 

* From when payment cleared