Unless otherwise requested/stated all parcels are sent via Australia Post.
If you prefer a particular shipping provider such as DHL, TNT, Toll etc please send us an email at email@example.com and we can provide a shipping quote.
Standard shipping starts from $9.95 and takes approximately 5-10* business days.
Express Shipping starts from $39.95 and takes approximately 2-8* business days.
Due to the current global pandemic, there are major disruptions around the world impacting all inbound and outbound parcels. As the situation is ever changing, delays may occur that are completely out of our control and as such cannot be held liable.
If you believe your order has been delayed, please send us an email with your order number to firstname.lastname@example.org
Standard Shipping (trackable without signature upon delivery)
Up to 21 business days EXCLUDING time spent in customs, if applicable
Orders under 2kg, starting from $12.95
Orders between 2kg - 5kg, starting from $14.95
Orders between 5kg – 8kg, starting from $24.95
Express Shipping (trackable with signature upon delivery)
Up to 15 business days EXCLUDING time spent in customs, if applicable
Orders under 2kg, starting from $26.00
Orders between 2kg - 5kg, starting from $52.00
Orders between 5kg – 8kg, starting from $78.00
Please note: Packages sent via international standard shipping without tracking and/or signature upon delivery will not be replaced or refunded if deemed lost in transit or stolen.
International shipping costs are dependent on parcel weights and the country the parcel is being sent too. The correct shipping rate for your goods will be calculated at the checkout.
We understand that for some destinations around the world, the cost of shipping is expensive. We have stockists in the US & EU that you may be able to purchase what you are after from, which can be found here
All orders are processed and dispatched within 2 business days after payment has been cleared.
Please note: International countries may have different importing customs. New Mountain Merchants are not liable for any goods that are confiscated on importation. It is the responsibility of the customer to check shipping restrictions.
UK & EU Customers - please note New Mountain Merchants do not charge VAT and/or customs taxes/duties. You may be required to pay extra to clear your items through customs or upon delivery. Please refer to your countries government website regarding import duties and taxes.
New Mountain Merchants do not take responsibility for lost or stolen items. If you would like your items to be insured, please email us and we can organise for them to be couriered.
* From when payment cleared