Shipping Information | New Mountain Merchants

Shipping Information

 We will be closed during the Christmas/New Year Period from the 22nd of December, reopening on Monday the 15th of January 2024.

The last day for us to accept orders will be Tuesday the 19th of December, for shipment on Wednesday the 20th of December.

Orders placed during this period, will NOT be shipped until we are back on Monday the 15th of January 2024. 

We wish you a happy and safe holiday season.



To give your orders the best chance of arriving on time, send them as early as possible and no later than the cut off dats advised by Australia Post below.


Standard Shipping 15th December 2023

Express Shipping 20th December 2023


Standard Shipping 1st December 2023 

Express Shipping 7th December 2023




Our shipping costs are calculated by weight and location, if you would like to know the exact cost we recommend adding the items you are interested in to your checkout and adding your details which will prompt the available shipping options and costs. 

Unless otherwise requested/stated all parcels are sent via Australia Post.

If you prefer a particular shipping provider such as DHL, TNT, Toll etc please send us an email at and we can provide a shipping quote. 


Domestic Shipping

Standard shipping starts from $9.95 and takes approximately 5-10* business days.

Express Shipping starts from $39.95 and takes approximately 2-8* business days.


International Shipping


Standard Shipping (trackable without signature upon delivery) 

Up to 21 business days EXCLUDING time spent in customs, if applicable

Orders under 2kg, starting from $12.95

Orders between 2kg - 5kg, starting from $14.95

Orders between 5kg – 8kg,  starting from $24.95


Express Shipping (trackable with signature upon delivery)

Up to 15 business days EXCLUDING time spent in customs, if applicable

Orders under 2kg, starting from $26.00

Orders between 2kg - 5kg, starting from $52.00

Orders between 5kg – 8kg, starting from $78.00


Please note: Packages sent via international standard shipping without tracking and/or signature upon delivery will not be replaced or refunded if deemed lost in transit or stolen. 

International shipping costs are dependent on parcel weights and the country the parcel is being sent too. The correct shipping rate for your goods will be calculated at the checkout. 



We understand that for some destinations around the world, the cost of shipping is expensive. We have stockists in the US & EU that you may be able to purchase what you are after from, which can be found here



All orders are processed and dispatched within 3 business days after payment has been cleared. 



Please note: International countries may have different importing customs. New Mountain Merchants are not liable for any goods that are confiscated on importation. It is the responsibility of the customer to check shipping restrictions. 

UK & EU Customers - please note New Mountain Merchants do not charge VAT and/or customs taxes/duties. You may be required to pay extra to clear your items through customs or upon delivery. Please refer to your countries government website regarding import duties and taxes.

New Mountain Merchants do not take responsibility for lost or stolen items. If you would like your items to be insured, please email us and we can organise for them to be couriered.


* From dispatch date


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