Shipping Information

Please be advised our office will be closed from the 20th December 2019 and reopening on the 6th January 2020. For any urgent enquiries please do not hesitate to contact us on the email below. 

You may have notice a huge reduction in our product prices, we are now offering bulk packs and heavier items. For this reason we have reviewed our shipping. The cost of shipping to your delivery address is the cost of Australia Post delivery, or in heavier orders we will get competitive prices through our various couriers. We have sales planned all summer long, so keep a look out for flash sales through social media or our newsletters.

To ensure we can offer you the best available shipping price, orders over 8kg will be contacted with a quote for consideration. 

Western Australian customers are welcome to collect from Canning Vale 6155 by using the discount code: COLLECT for free shipping and you will be notified when your order is ready for collection. 

Domestic Shipping

Standard Shipping

$9.95 for orders 0-1.2kg

$11.95 for orders 1.2-2kg

$12.95 for orders 2-3kg

$14.95 for orders 3-4kg

$19.95 for orders 4-5kg

$24.95 for orders 5-6kg 

$29.95 for orders 6-8kg

Standard shipping takes approximately 4-9* business days.


Express Shipping

$39.95 for orders 0-3kg

$49.95 for orders 3-5kg

$79.95 for orders 5-8kg

Express shipping takes approximately 2-8* business days.

International Shipping

Below offers an indicative pricing range of parcels of various weights.  A range is applied as the exact shipping price is dependent on your country.

The correct shipping rate for your goods will be calculated at the checkout. 


Standard Shipping

Standard Shipping for parcels under 2kg, $12.95 - $29.95

Standard Shipping for parcels between 2kg - 5kg, $14.95 – $59.95

Standard Shipping for parcels between 5kg – 8kg,  $24.95 - $79.95


Express Shipping

Express Shipping for parcels under 2kg, $14.95 - $41.95 

Express Shipping for parcels between 2 - 5kg, $19.95 - $59.95 

Express Shipping for parcels between 5kg – 8kg, $79.95 - $140.00

Please note, packages sent via standard shipping cannot be tracked and therefore will not be replaced if lost or stolen. If you wish the items to be insured then please chose the Express shipping option. 

Air mail (standard) shipping takes approximately 10-21* business days (minor cities may expect longer times).

Express shipping takes approximately 4-9* business days (minor cities may expect longer times).

For all orders over 8kg - we will look for the most competitive shipping prices for you. You will be contacted by our office to advise of the most cost effective shipping options.



All orders are processed and dispatched by the next business day after payment has been cleared.



Please note: International countries may have different importing customs. New Mountain Merchants are not liable for any goods that are confiscated on importation. It is the responsibility of the customer to check shipping restrictions. 

New Mountain Merchants do not take responsibility for lost or stolen items. If you would like your items to be insured, please email us and we can organise for them to be couriered.


* From when payment cleared